Nid yw ateb pob un ag atodiad yn gweithio i Windows 11
By hto ar ddydd Gwener, 13 Mai 2022
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Hi, we have MS365 with Exchange Online in use. The "Reply all with attachment" feature was the only reason why Kutools for Outlook was purchased.
Since the upgrade to Windows 11 it no longer works, the attachments are missing when running.

No other add-ins installed.
Reinstalled with antivirus disabled.

Same problem on 2 different devices.

Support request has not been followed up since March by jaychivo despite repeated requests

Any ideas / help?
Dyfynnwyd o hto ar ddydd Gwener, 13 Mai 2022
Hi, we have MS365 with Exchange Online in use. The "Reply all with attachment" feature was the only reason why Kutools for Outlook was purchased.
Since the upgrade to Windows 11 it no longer works, the attachments are missing when running.

No other add-ins installed.
Reinstalled with antivirus disabled.

Same problem on 2 different devices.

Support request has not been followed up since March by jaychivo despite repeated requests

Any ideas / help?



Helo,

Please try to download and install the latest version (16.00) from our website.
Rhagorwyr
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Heia,

installed v16.

"Reply all with attachment" works now if the mail is opened in a new window.

But not from list in E-Mail folder.

A step closer, but not solved
hto
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Hi 'na,

Thanks for your update. Could you please advice the information about your operating system (https://support.microsoft.com/en-us/windows/which-version-of-windows-operating-system-am-i-running-628bec99-476a-2c13-5296-9dd081cdd808#WindowsVersion=Windows_11), and the language you are using on your computer? And what version of Kutools for Outlook (Help > Ynghylch) are you using?

We are working on the problem on Windows 11, will inform you if we have a solution.

Also, please keep me updated if there are anything new.

Ddiolch i mewn ddyrchaf.

Amanda
Amanda Lee
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Edition Windows 11 Pro
Fersiwn 21H2
Installiert am ‎27.‎10.‎2021
Betriebssystembuild 22000.613
Leistung Windows Feature Experience Pack 1000.22000.613.0

Almaeneg

KuTools for Outlook Version 8.10
hto
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Diolch am y wybodaeth
Amanda Lee
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Hi again, any new update in progress?

Still doesn´t work
hto
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Hi 'na,

So sorry for the delay. We could not reproduce the bug here . Could you please record your screen while applying the feature? A vedio might help our developer to better see the problem.

Ddiolch i mewn ddyrchaf.

Amanda
Amanda Lee
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Hi hto,

We have created a beta version that might solve the problem, please try to download it here: https://download.extendoffice.com/downloads/Kutools-for-Outlook/Beta/OutlookKutoolsSetup.exe

If the version does not work for you, please send us the .txt file that is located in: C:\Users\eich cyfrif\AppData\Crwydro\ExtendOffice\OutlookKutools\ErrorLog.txt
Note: Remember to replace eich cyfrif to your actual account name.

Amanda
Amanda Lee
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No improvement with beta :´(




NotReplyInline:  False

ReplyWithAttachMentsInlineresponse1

Create1

Create2

Create3

ReplyWithAttachMentsInlineresponse2

Self.ItemID2:  00000000DE0BB7C52830144D8D384A12D10E16B20700E34A962D2FAE0E40B06FC46CB4572C9C00000000010C00002CEDB04877C9E54F8497E722D3579AF80000D07184600000

ReplyAll

NotReplyInline:  False

ReplyWithAttachMentsInlineresponse1

Create1

Create2

Create3

ReplyWithAttachMentsInlineresponse2

Self.ItemID2:  00000000DE0BB7C52830144D8D384A12D10E16B20700E34A962D2FAE0E40B06FC46CB4572C9C00000000010C00002CEDB04877C9E54F8497E722D3579AF80000D07184600000

ReplyAll
hto
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Hi 'na,

Could you please check the setting of Pane Darllen as shown below. If yours is Oddi ar, please switch it to Hawl or Gwaelod.
view-setting.png


Amanda
Amanda Lee
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Hi, the setting was already chosen (Right)
hto
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Hi 'na,

Diolch am eich adborth.

Please don't worry, we will work on the problem. And I will send another beta version for you once we have a solution.

And if there are anything new from your side, please keep me updated

Ddiolch i mewn ddyrchaf.

Amanda
Amanda Lee
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Hi hto,

We've had a new beta version: https://download.extendoffice.com/downloads/Kutools-for-Outlook/Beta/OutlookKutoolsSetup.exe

Rhowch gynnig arni.

Amanda
Amanda Lee
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It works again 😮👍✅

Great job! 👌

diolch
hto
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That's really good news! Thanks for the prompt update

Amanda
Amanda Lee
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